Our refund promise to you
Clear and simple rules, so you can buy with confidence.
- Tool down over 48 hours? Ask for a refund. This covers any tool you bought, at any point during your plan.
- You choose what you get. A refund to your original payment method, or a replacement tool.
- Completed in 3–5 business days. Once your request is approved, we complete your refund within this time.
- Ask any time during your plan. Message us as soon as a tool has been down for more than 48 hours.
- Not sure? Ask before you buy. We are happy to answer your questions first.
- No automatic charges. Plans are paid in advance, with no auto‑renewal: every payment is started by you.
When you can get a refund
Online tools can have short breaks now and then. If a tool you bought stays down for more than 48 hours, you can ask for a refund.
When a refund applies
- A tool you bought does not work for more than 48 hours.
- Any day of your plan counts.
- You ask while that plan is still running.
When a refund does not apply
- The problem is fixed within 48 hours.
- You changed your mind or simply did not use the plan.
- Your account was banned for breaking our account rules.
Our account rules, such as not sharing your login, are explained in our Terms and Conditions.
Your refund options
You pick the option that suits you best. Just tell us which one when you ask.
- Original payment method. We send the money back to the method you paid with.
- Replacement tool. We give you another tool in place of the one that is down.
How to ask for a refund
It takes three short steps.
- Contact us. Message PRIXALIO through one of the channels at the end of this page.
- Share the details. Tell us which tool stopped working, the username or email address on your PRIXALIO account, and when the problem started. Also say which of the two options you want.
- Get our answer. We check your request and reply in the same conversation.
Good to know: you do not have to wait until your plan ends. You can ask as soon as a tool has been down for more than 48 hours.
How long it takes
Once your request is approved, we complete your refund within 3–5 business days.
If you choose your original payment method, your bank or payment provider decides how soon the money shows in your account after we send it.
Before you buy
Have a question about a tool or a plan? Message us before you pay. We are happy to help you choose, so you know exactly what you are getting.
PRIXALIO never charges you automatically: plans are paid in advance, with no auto‑renewal, and every payment is started by you. You can compare all our tools and prices on our home page before you decide.
Need help?
Questions about a refund, a tool or your plan? We are here for you.
See the Support section of our home page for how to reach us.